Privacy Policy
1. Why we collect personal information and how we may use it
Personal information includes information we hold about you from which your identity can be reasonably determined and may include but not be limited to your name, address, telephone number, email address and photo.
Generally, 123 Group Pty Ltd including Contractors, Agents, partner and affiliates will collect personal information directly from you, only to the extent necessary to perform our services and will be referred to in this document as 123 Group.
We collect using these methods:
• application and enquiry forms,
• telephone conversations;
• from emails,
• via our website; or
• with personal contact
We store your personal information electronically or in hard copy.
We will collect personal information from you by lawful and fair means and will use your personal information only for the particular purpose that you provided it which is to provide our services to you or for a directly related purpose such as required or permitted by law or with your consent.
To enable us to provide those services, we will disclose your personal information to those relevant entities which are members of or associated with 123 Group.
We do not share your personal information with other organisations outside 123 Group unless you give us your consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis.
We will not disclose your personal information to overseas recipients. When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies or other contractors, we require those companies to protect your personal information as diligently as we do.
2. Your rights
You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law (see point 3). You may instruct us to remove any previous consent you provided to receive marketing communications from us. You may contact us on Australian SMS number: +61 488 824 124 or email address: info@123group.biz and if it relates to privacy please address your correspondence to “Privacy Manager”.
Direct marketing and your privacy
From time to time we may use the personal information we collect from you to identify services which we believe may be of interest to you. We may then contact you electronically, by phone or in hard copy to let you know about these services and how they may benefit you. We will always give you a choice to opt out of receiving such information in future.
Evaluations
From time to time we may use the personal information we collect from you to evaluate your opinion about our services.
3. Information sharing
We have a duty to maintain the privacy of all personal information we hold about you. However, certain exceptions may apply where disclosure of your personal information is either:
authorised or required by law
Such as government departments and agencies like Australian Taxation Office, CentreLink, Child Support Agency, or to courts under subpoena.
in the public interest
Like where a crime, fraud or misdemeanour is committed or suspected, and disclosure against the customer’s rights to confidentiality is justified.
with consent
Your consent may be implied or express and it may also be verbal or written.
4. Privacy preferences
Every personalised marketing contact sent or made by us will include a means by which customers may opt out of receiving further marketing information. You may instruct us in writing at any time to remove any previous consent you provided to receive marketing or survey communications from us.
5. Updates
Some personal information which we hold will become out of date and we will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly.
6. Access to your personal information
123 Group will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested. You may be required to provide us with personal identification.
123 Group will deal with your request in a reasonable time – usually within 30 days of receipt of your request. We will not charge you for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information if applicable.
Exceptions
Your right to access your personal information is not absolute. In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information, such as circumstances where:
• access would pose a serious threat to the life or health of any individual;
• access would have an unreasonable impact on the privacy of others;
• the request is frivolous or vexatious;
• the information relates to existing or anticipated legal proceedings;
• the information relates to a commercially sensitive decision making process;
• access would be unlawful; or
• access may prejudice enforcement activities, a security function or commercial negotiations.
7. Information security
123 Group is committed to keeping your trust by protecting and securing your personal information. We use technical, administrative and physical procedures to protect personal information from unauthorised disclosure, loss, misuse or alteration.
8. Information transfer including Overseas
Some of your personal information may be stored on an International server and if we transfer personal information to countries outside Australia, we will only do so in compliance with all applicable Australian data protection and privacy laws.
9. Complaints
Privacy Complaints should be made to the CEO within 30 Days of the alleged breach occurring and will be logged as a Privacy Complaint. Complaints over the telephone or in person can be received by a delegate when the complaints are capable of resolution within five working days. The Privacy Office will investigate the Privacy Complaint in consultation with any appropriate managers or other personnel.
The Privacy Officer will:
• be a contact point for any person wishing to make a complaint,
• receive and ensure any written Privacy Complaint is acknowledged,
• ensure the complaint is recorded as a Privacy Complaint,
• ensure the Privacy Complaint is investigated and assess the complaint;
• identify the outcome the complainant seeks as a consequence of submitting the complaint (e.g. an apology);
• ensure the investigation process is documented,
• seek technical and/or legal advice through the Office of the Australian Information Commissioner and/or a Legal Professional as appropriate;
• notify the complainant in writing of the outcome stating the reasons for the decision. The complainant has the right to appeal to the Privacy Commissioner if the complainant remains dissatisfied with the outcome reached.
Fee Policy
1) 123 Group Pty Ltd will only accept course enrolments online via the enrolment form on a company page or any official partner websites.
2) 123 Group Pty Ltd requires Certified copies of 100 points of ID. Which can be emailed to the support email address on the site where you enrolled (You can find details about the 100 point system here: http://en.wikipedia.org/wiki/100_point_check)
3) Prior to studying with 123 Group Pty Ltd, you may be asked to complete a LLN (Language, Literacy & Numeracy) test so we know if you require any additional resources or help. This is done via an Online Multiple Choice Questionnaire.
4) If you are paying with a credit card you will be taken to the Paypal site where you can securely enter your credit card details, you can also pay using a PayPal account. If you choose another payment method and receive a Pro Forma Invoice you will need to pay this amount before we issue a Tax Invoice. If you have an approved credit account you must send the purchase order or written order confirmation before the student can commence.
Once the above clauses have been met, the student will be granted access into our course/s.
Refund Policy
123 Group Pty Ltd has a 14 day refund policy.
An Enrolment Fee will be refunded when:
a) The student notifies 123 Group Pty Ltd in writing (Email is accepted) that they do not wish to commence training. Notification must be received no later than 14 days after enrolment form being received by 123 Group Pty Ltd. When a student signs up to a membership service the joining fee is an administration fee and will not be refunded. Where the membership provides a trial period this period is to be used to evaluate the membership for the members suitability and the member can cancel their membership during this trial period if not found suitable. Once a membership fee has been paid no refund is available.
A student, who notifies 123 Group Pty Ltd of a withdrawal other than in accordance with clause a) above is not entitled to a refund.
The refund will be paid:
a. Within 14 days of receipt by 123 Group Pty Ltd of a notice of cancellation in accordance with clause a) above.
b. Back to the person who paid the course fee to 123 Group Pty Ltd.
c. Via the Issue Refund service through Paypal, Stripe or the e-commerce payment provider.
d. Minus $120 for a Booking Administration Fee for packages or payment plans, or $60 for short course enrolments
e. Minus a fee of $45 for each and every workbook which has been accessed, where there is a record of access in the Learning Management System.
Reassessment Fee Policy
Students of 123 Group Pty Ltd who applied for the Nationally Recognised Certificate option upon enrolment automatically have 3 chances for assessment submission for review before final accredited assessment. Should a student be deemed ‘Not Yet Competent’ after the official accreditation assessment and still wishes to maintain in the course he/she can complete the assessment again for a fee of $155 for each unit of Competency (UOC).
The student will be given the option to re-do the assessment and if chosen so, an invoice will be issued and sent. The funds must be received prior to any reassessment.
